Case Study: Leading US Grocery Retailer Company achieves zero MQ & Mainframe disruptions and major efficiency and cost reductions with meshIQ

Leading US Grocery Retailer Achieves Seamless Queue Management and Cost Efficiency

Leading US Grocery Retailer Company operated a distributed MQ, Mainframe and Kafka estate across 2,400 stores and struggled with a small pool of administrators, rising technical debt and shrinking budgets. Weekly coupon pushes from stores regularly risked fulfillment cutoffs and stockouts because restarting Queue Managers was cumbersome and error-prone. To address these challenges they engaged meshIQ for centralized MQ and Mainframe management, including AI/ML monitoring and a service layer integration with Grafana.

meshIQ implemented a single tool and login for all MQ and Mainframe instances, added predictive AI/ML alerts, and created a service layer between MQ and Grafana for the Observability team, enabling DevOps and application teams to monitor, restart or shut down queues as needed. As a result meshIQ helped eliminate MQ and Mainframe disruptions, ensured uninterrupted weekly coupon distribution, and delivered a 33–47% improvement in administrative efficiency and year‑over‑year support cost reductions.