Case Study: Large Insurance Firm achieves faster, SLA-compliant claims processing with meshIQ

Large Insurance Firm Utilizes Proactive Transaction Monitoring to Ensure Quick Claims Processing

Large Insurance Firm, a national insurer serving over 3 million members and operating across many platforms, faced a growing slowdown in claims processing driven by one transaction type. Their five-year-old monitoring tools couldn’t auto-discover transactions, trace causality across .NET, WebSphere AS, MQ, AS400 and CICS, or answer “where is my claim?” quickly, so they engaged meshIQ to deploy proactive transaction monitoring to regain visibility and reduce SLA risk.

meshIQ’s solution auto-discovered the claims workflow, identified severe contention on a WebSphere MQ queue (causing Java transactions to time out), and guided a middleware and architecture reconfiguration to scale for new branch load. As a result, meshIQ helped cut mean-time-to-repair by 40%, reduced tier‑three time on problems by 60%, lowered help-desk tickets by 35%, and improved average claim processing time by over 30%.