Case Study: Fortune 50 Financial Firm achieves proactive, real-time transaction monitoring and faster issue resolution with meshIQ

Fortune 50 Financial Firm Implements Proactive Transaction Monitoring

Fortune 50 Financial Firm, a global bank with more than 100,000 employees and multiple divisions, struggled to monitor massive, cross-platform transactional data. With almost as many monitoring tools as divisions and users detecting problems more than 60% of the time, the firm faced backlogged help desks, costly tier‑2/3 escalations, and lengthy “war room” resolution sessions. To gain real‑time, enterprise‑wide visibility and answer questions like “where is my trade?”, the bank engaged meshIQ and its AutoPilot proactive transaction‑monitoring platform.

meshIQ deployed AutoPilot’s CEP‑based monitoring to stitch together middleware, app server, mainframe and SWIFT events (WebLogic, IBM MQ, TIBCO EMS, CICS, etc.), apply business rules, generate automated alerts and in some cases remediate issues before business impact. The solution enabled instant trade lookups by trade ID, removed blame‑game diagnostics, substantially reduced incident tickets and the need for expensive support resources, improved SLA compliance and trending/capacity planning, and helped avoid significant personnel‑time waste.