Case Study: Fiserv improves monitoring and fraud detection with meshIQ AutoPilot

Fiserv Chooses AutoPilot to Improve Monitoring of Bill Payment and Fraud Detection Application Infrastructure

Fiserv, a Fortune 500 global provider of financial services technology, faced a critical challenge with its outdated monitoring tool, which failed to catch bill payment anomalies, increasing its operational costs and risking service quality. To safeguard its crucial bill payment and fraud detection applications, Fiserv selected the AutoPilot monitoring solution from vendor meshIQ to achieve more proactive and reliable oversight.

The meshIQ AutoPilot solution was implemented to provide real-time, granular monitoring across Fiserv's diverse infrastructure. This enabled Fiserv to proactively detect and resolve infrastructure problems before they escalated, significantly enhancing application availability, reducing support costs, and improving overall service quality for its clients.

Fiserv

Tony Konczak

Senior Mainframe Sustaining Engineer