Case Study: Debenhams achieves improved service levels and saves 2–3 staff hours daily with meshIQ

Debenhams Improve levels of service and avoid costly upgrades

Debenhams, a leading UK retailer, faced persistent visibility and service issues across its WebSphere MQ–based integration: by the time MQ imbalances were noticed, too many downstream problems had already occurred. To detect early warning signs (queue depth, channel status and other MQ events) and to see the full end-to-end transaction path—including API layers and databases—Debenhams worked with meshIQ, leveraging the existing Nastel AutoPilot-style monitoring agents to extend visibility beyond a myopic MQ view.

meshIQ implemented an SOA-style, extensible monitoring platform that published facts from AS/400 agents, API layers and databases, applied rule and correlation engines, and enabled automated and manual corrective actions. The expanded visibility let Debenhams isolate problematic jobs, reduce finger-pointing, and share pictorial process views with users; meshIQ’s solution cut troubleshooting time by an estimated 2–3 hours per day and saved the company thousands of dollars by fixing root causes rather than treating symptoms.

Debenhams

Christopher W.J. Holland

Technical Integration Manager