Case Study: Convene achieves higher collaboration and customer satisfaction with Mersive Solstice

Convene boosts collaboration with Mersive while achieving a 91 NPS

Convene, a New York-based real estate company specializing in premium flexible workspaces, faced intense competition in the coworking industry and needed to differentiate its offerings. Their challenge was to find cost-effective collaboration technology that would add clear value for their clients without prohibitive expense. To address this, they partnered with vendor Mersive.

Mersive implemented its Solstice wireless collaboration platform across Convene's meeting and huddle spaces. This solution allowed users to easily share content from any device, while Convene's IT team could centrally manage the system. The deployment contributed significantly to an exceptional client experience, with Convene achieving an average Net Promoter Score of 91. This high customer satisfaction rating, supported by the Mersive technology, helped Convene stand out in a crowded market.

Convene