Case Study: Leading Managed Care Organization achieves rapid, accurate member communications and cost savings with Merrill Corporation's Enrollment Complete solution

Leading MCO Improves ANOC/EOC Accuracy and Reaches More Members Faster

A leading managed care organization serving employers in all 50 states—as well as individuals and Medicare/Medicaid beneficiaries—needed to improve the accuracy and timeliness of its Annual Notice of Change (ANOC)/Evidence of Coverage (EOC) and LIS Rider communications. The MCO sought a data-automation partner to shorten internal review cycles, meet SLA and compliance deadlines, and reduce risk from manual processes and disparate data sources.

Merrill’s Enrollment Complete solution used a proprietary Chain of Custody workflow, variable-data publishing and integrated template/composition management to create personalized, data-driven ANOC/EOC books and LIS riders with single-source soft proofs and automated layered tables of contents. The program printed, kitted and inserted more than 500,000 personalized ANOC/EOC kits in 14 days and delivered a 4-page LIS rider to over 280,000 members in five days, supporting external audits, late approvals and QA — reducing review time and costs while improving accuracy and time to market.