Case Study: Leading Managed Care Organization achieves faster time-to-market, reduced costs and transparent member-level reporting with Merrill Corporation

Leading Managed Care Organization - Customer Case Study

Merrill Corporation partners with leading managed care organizations to deliver full-lifecycle brand and document management. One long-standing client’s Consumer Health Services division was burdened by hundreds of thousands of unique templates and an archaic PDF-based mail-merge process that limited business rules, caused processing backlogs, made testing difficult, and left the service center without transparent, individual-level reporting.

Merrill implemented an integrated dynamic document composition solution fed directly from the MCO’s data, reducing template count, enabling complex business logic, and automating compliance approvals. A 2-D barcode chain-of-custody and online repository provide end-to-end integrity, real-time call-center access, and on-demand reporting. The result: lower cost per member, faster time-to-market (days to hours), improved compliance visibility, and refocused internal resources on core activities.