Case Study: Multi-Faceted Diversified International Holding Company achieves fast 90-day launch of 1,500-kit ordering and fulfillment portal with Merrill Corporation

Leading holding company partners with Merrill to fast track print and fulfillment ordering portal

A diversified, multinational holding company — one of the largest privately held firms in the U.S. — needed a new supplier after its vendor discontinued service. With under five months to replace the provider and implement a solution across three business units, the company sought a partner that could match current functionality, support advanced features for future communications and complete integrations quickly and compliantly.

Merrill was selected for its cultural fit, Midwest location and implementation expertise, and delivered a phased solution that went live in under 90 days: an intuitive ordering portal replacing 1,500 kit and fulfillment items, two single sign-on/CRM integrations, and follow-on enhancements (custom kits, approval queues, filtering, PDF stitching). The portal launched on time, subsequent phases finished early, physical inventory was transferred seamlessly, and Merrill identified cost and workflow savings — earning additional projects and preferred status.