Case Study: Fortune 500 multi-state Medicaid health plan saves over $5M through automation and workflow efficiencies with Merrill Corporation (Merrill Connect)

Leading health plan saves millions through automation and workflow efficiencies

A Fortune 500, multi-state health plan serving nearly five million Medicaid, Medicare and government-program members doubled its membership since 2014 and expanded into 11 states. Rapid growth exposed legacy systems and fragmented state practices that increased compliance and audit risk, obscured costs (one state’s Medicaid spend was 2.5× another’s) and prevented consistent member communications; the plan needed a vendor that could scale, ensure compliance and provide end-to-end transparency without disrupting member experience.

Merrill Corporation deployed Merrill Connect, documented business rules across 11 Medicaid plans, consolidated disparate data into a single grid, and automated production, fulfillment and reporting for welcome kits, ID cards, incentive programs and hundreds of mailings. In 2015 Merrill completed 24 program implementations across five lines of business, enabling the plan to add nearly 1 million members compliantly, reduce template complexity, unlock member-level, audit-ready reporting and achieve more than $5 million in cost savings while maintaining 100% accuracy and no compliance breaches.

The Health Plan