Customer Service Company - Customer Case Study

With the launch of the healthcare exchanges, a current Enrollment Complete client needed to ensure their communications were Section 508 compliant. They didn’t have a way to automate the process and would have to invest significant time and resources to ensure their communications met the requirements. Through Enrollment Complete’s chain-of-custody workflow we are able to output a 508 compliant PDF via the web or distributed to those who required a 508 compliant version due to vision or other disabilities. Their communications could now meet CMS and HHS requirements for Section 508 without jeopardizing time to market or customer satisfaction due to inaccessibility. This same client also wanted to be able to provide access to their internal staff and call center to the member documents making it easy for them to assist members and provide electronic replacement copies. With Merrill’s customer document repository we provided them with a secure, centralized repository that will house their communications for 10 years for sharing, storing and monitoring to ensure that all their approved parties can access in real time. When it comes to personalized, accessible communications for your members, Enrollment Complete makes it simple. Through our single chain-of-custody workflow and 100% transparency we can help maximize your 5 Star rating opportunity while ensuring compliance and efficiency in every communication.