Case Study: State Public Service Commission reduces evaluation time to 2 months with MeritTrac's TracMarks on-screen marking

MeritTrac Reduces Evaluation Time to 2 Months with On-Screen Marking System

The State Public Service Commission, responsible for recruiting candidates to state civil service posts, faced long delays and security risks from its paper-based mains examination evaluation—taking 4–5 months to complete marking, with logistical challenges, potential malpractice during physical handling, and limited transparency for candidates. The commission engaged MeritTrac to address these issues using its on‑screen marking platform, TracMarks.

MeritTrac redesigned and scanned answer sheets, anonymized and uploaded them to TracMarks, enabled parallel online evaluation across four centers, and provided annotated PDF answer sheets to candidates. As a result, MeritTrac reduced evaluation time to under 2 months, eliminated manual totalling and missed-question errors (100% removal), cut re-evaluation cases, tightened security by removing manual touch points, and improved evaluator access and transparency.