Case Study: Miami-Dade County achieves rapid responder credentialing and audit-ready disaster tracking with Merit

Multi-department accountability at the Surfside condominium collapse response

Miami Dade County faced a significant challenge following the Surfside condominium collapse, needing a single platform to accurately register, badge, and track first responders for efficient operations and to maximize FEMA reimbursement. Their patchwork, paper-based systems were ineffective for such a large-scale disaster response.

Merit’s solution involved deploying its digital, verified credentials platform to manage site access and personnel tracking. Merit’s team arrived on-site within 18 hours, printed 5,000 badges within the first week, and achieved 100% badging compliance, providing the gapless data required for audit-ready documentation and reimbursement.

Miami Dade County