Case Study: City of Marco Island streamlines COVID-19 vaccine registration with Merit

Independent COVID-19 vaccination registration services for vulnerable populations

The City of Marco Island, Florida, faced significant challenges during its initial COVID-19 vaccine rollout, including an inability to prioritize, schedule, or verify patients amidst sporadic dose availability and ineffective technology. To address this, the city partnered with Merit to implement its verified identity platform and establish independent vaccination registration services.

Merit’s solution enabled residents to easily register and schedule appointments while ensuring compliance with CDC guidelines. The platform managed vital phone and email communications, which was critical for engaging an aging population less inclined to use mobile technology. This partnership successfully eliminated the previously reported long wait times and ensured individuals could obtain all necessary vaccine doses, with city officials and residents expressing great satisfaction with the new system.

City of Marco Island

Mike McNees

Manager