Case Study: Washington State Employees Credit Union achieves faster loan processing and greater automation with MeridianLink Consumer (MeridianLink)

Washington State Employees Credit Union - Customer Case Study

Washington State Employees Credit Union (WSECU), a member-powered credit union serving Washington with roughly $4 billion in assets and processing about $600 million in consumer loans annually, needed a more scalable loan origination system. Seeking to eliminate manual bottlenecks and support growth, WSECU selected MeridianLink’s loan origination platform, MeridianLink Consumer (formerly LoansPQ®), and has used the system for ten years.

MeridianLink implemented workflow automation, decision automation, and automated actions that let WSECU configure business-rule-driven processes, move applications automatically between customized pipelines, and send status or stipulation notifications to applicants and partners. The result: reduced manual work, expanded automated approvals, faster application processing, and improved ability to fund and service customers—enabling WSECU to handle higher volume more efficiently while sustaining growth.

Washington State Employees Credit Union

Ryan Brooks

Director of Consumer Lending