Case Study: USF Federal Credit Union achieves 1-day PPP digital rollout enabling small businesses to apply in under 48 hours with MeridianLink Application Portal (SBA PPP Fast Track)

USF Federal Credit Union - Customer Case Study

USF Federal Credit Union needed a fast, consumer-friendly way to help small business members apply for SBA Paycheck Protection Program (PPP) loans while preserving its strong online and mobile banking experience. MeridianLink answered with its Application Portal™ — the SBA PPP Fast Track digital application — to provide a simple, member-centric solution that could be deployed immediately.

MeridianLink implemented a three-step Fast Track application supporting e-signatures, secure document uploads, and link/QR distribution, and USF Federal Credit Union went live within 1 business day. The result was a streamlined, borrower-friendly process that captured information directly (replacing a prior workaround) and contributed to MeridianLink’s highest-launch-demand product performance during the PPP rollout.

USF Federal Credit Union

Jennifer M. Seber

Assistant Consumer Lending Manager