Case Study: Rogue Federal Credit Union improves member and employee experience with MeridianLink

How Rogue Federal Credit Union Saw An Increase In Applications To Around 100 Per Day

Rogue Federal Credit Union, a community-focused credit union serving 207,000 members across Oregon and western Idaho, was struggling with outdated loan processes that hurt the member experience. Before working with MeridianLink, the credit union relied on three separate loan origination systems, required applicants to visit branches to start applications, and faced high rates of abandoned or incomplete loan applications.

MeridianLink implemented MeridianLink Consumer, MeridianLink Opening, and MeridianLink Portal to create a streamlined digital account opening and lending experience. With MeridianLink’s integrated platform, Rogue Federal Credit Union digitized applications, reduced manual work for loan officers, and enabled members to apply online from mobile devices and receive near-immediate approvals, all without increasing the size of the lending team.

Rogue Federal Credit Union

Julie Cerro

Lending Systems Administrator