Case Study: Coastal Credit Union achieves 78% consumer loan growth and consolidates loan origination and account opening with MeridianLink

Coastal Credit Union Consolidates Loan Origination and Deposit Account Opening on One Platform and Revamped its Indirect Lending Program

Coastal Credit Union, a $3.1 billion institution serving 257,000 members, needed to consolidate loan origination and deposit account opening on a single platform and revamp its indirect lending program while retaining connectivity to portals like Dealertrack and RouteOne. To address these challenges, Coastal chose MeridianLink and implemented its LoansPQ and XpressAccounts solutions to unify front‑end account opening with back‑end decisioning and support a more confined, dealer‑focused indirect strategy.

MeridianLink delivered an integrated platform—combining LoansPQ and XpressAccounts—with extensive third‑party integrations, stronger admin/customization tools, and responsive support. As a result, consumer loan volume increased 78% (from $900M to $1.6B), annual loan counts rose from 20,800 to about 32,000, pre‑approval functionality improved, and Coastal gained ongoing MeridianLink support and analytics options to further enhance decisioning.

Coastal Credit Union

David Jacobs

Vice President of Consumer Lending