Case Study: Siit launches 100+ HRIS and ticketing integrations 25x faster with Merge

Siit launches 100+ integrations 25x faster with Merge

Siit, a Paris-based IT service management platform, faced the challenge of needing to offer numerous HRIS and ticketing integrations to go to market, but found that building and maintaining these integrations in-house was not scalable. The process was known to be extremely time-consuming, taking months and hundreds of developer hours for a single integration. To solve this problem, they turned to the integration platform Merge.

By implementing Merge's Unified API, Siit was able to add over 100 HRIS and ticketing integrations in just weeks, a task that would have taken an estimated two years to complete internally. This represented a 25x faster time to launch. These integrations provided the real-time data access necessary to power Siit's AI agent, enabling automated workflows. As a result, Merge saved Siit's engineering team thousands of hours and allowed them to provide a cutting-edge, secure product to their customers.

Siit