Case Study: Sandstone closes six-figure deals with Merge's cross-category integrations

Sandstone closes 4 six-figure deals with Merge

Sandstone, an AI knowledge orchestration platform, initially faced significant challenges with their previous integration provider, Paragon. They experienced poor authentication support, low integration quality that failed to account for edge cases, and slow customer support, with responses taking a full day. To power their product, which requires live data from various systems like CRMs and file storage tools, they needed a more reliable solution and turned to Merge.

By implementing Merge's Unified API, Sandstone was able to rapidly add over 30 integrations across multiple categories in less than a week. This solution enabled them to close four six-figure deals within a few months, as integrations became a key requirement for their mid-market and enterprise clients. Furthermore, Merge's integration quality ensured a 100% customer retention rate for clients who adopted three or more integrations, eliminating onboarding friction and automatically handling critical data permissions.

Sandstone