Case Study: PayScale achieves 10% higher customer retention with Merge HRIS integrations

PayScale boosts customer retention by 10% with Merge

PayScale, a compensation management platform, faced challenges with their resource-intensive and underperforming in-house HRIS integrations. They needed a better way to connect to their customers' HRIS platforms to pull employee data for compensation benchmarking. To solve this, they turned to vendor Merge and its HRIS integrations.

By implementing Merge's Unified API, PayScale was able to quickly launch over a dozen enterprise-grade HRIS integrations. This allowed their users to easily and effectively benchmark employee compensation over time. As a result, PayScale saw a 10% higher customer retention rate for those that adopted the integrations provided by Merge.

PayScale