Case Study: Neo.Tax launches ticketing integrations 300% faster with Merge

How Neo.Tax uses Merge to launch ticketing integrations 300% faster

Neo.Tax, a fintech platform for R&D tax credits and software capitalization, needed to integrate with customers’ ticketing systems to streamline report generation. Building and maintaining those integrations in-house would have consumed too many engineering resources, so the team looked for a faster way to support the ticketing data needed for its platform.

Using Merge’s Ticketing Unified API and Merge Link, Neo.Tax quickly launched integrations with tools like Asana, Jira, and GitHub. The company built to Merge in 2 weeks instead of an estimated 8, improving time to launch integrations by 300% and saving tens of engineering hours per integration, while also helping the sales team confidently say yes to new integration requests.

Neo.Tax

Miguel Hernandez

Tech Lead