Case Study: Insightful closes more deals with Merge's HRIS and ticketing integrations

How Insightful uses Merge’s integrations to close hundreds of thousands of dollars in additional ARR per year

Insightful, a workforce analytics and productivity platform, needed a scalable way to sync customer employee and ticketing data from HRIS and project management systems. The company initially tried an embedded iPaaS approach, but it could not support the volume and flexibility of integrations they needed.

Using Merge’s Unified API and Merge Link, Insightful added 50+ HRIS integrations and 20+ ticketing integrations in about three weeks, with data syncing as often as every hour. Merge helped Insightful close more deals, improve time to value for customers, and identify integration issues faster, contributing hundreds of thousands of dollars in additional ARR in a single year.

Insightful

Ivan Petrovic

Chief Executive Officer and Founder