Case Study: Dock achieves 24x faster ticketing integrations and closes $500K in ARR with Merge

Dock closes $500K in ARR in months with Merge

Dock, an AI revenue enablement platform, needed to sync its client-facing workspaces with a wide range of customer ticketing systems like Jira and Asana. Building these integrations in-house would have been extremely resource-intensive, requiring six months of engineering work and distracting the team from core product development. To solve this challenge, they turned to Merge's Unified API for ticketing.

By implementing Merge's solution, Dock launched four core ticketing integrations in under a week instead of six months, accelerating their time to market by 24x. These integrations became critical for closing new business, helping Dock secure over $500,000 in new annual recurring revenue within months. Merge also provided easy-to-use observability tooling, saving hundreds of engineering hours annually on debugging and maintenance.

Dock