Case Study: Orscheln Farm & Home achieves greater carrier performance and supply chain visibility with MercuryGate TMS

Midwest Retailer Puts Twist in Carrier Management

Orscheln Farm & Home is a family-run Midwestern retailer (since 1961) with 167 stores across nine states, a private fleet of 57 trucks, and a mix of inbound and outbound modes including 300 ocean containers a year. The company sought to improve KPIs by increasing supply‑chain visibility, enforcing supplier accountability, reducing mis‑shipments, and consolidating management of LTL, truckload, ocean imports and small‑package freight into a single TMS.

In 2008 Orscheln implemented MercuryGate TMS with custom supplier and carrier portals plus a control‑tower view and analytics. Suppliers and carriers now manage tenders and status updates directly, payments are tied to verified delivery, the transportation group went paperless, mis‑shipments and compliance issues dropped, and overall internal efficiency and proactive issue resolution improved.

Orscheln Farm and Home

Erle Bergstrom

Transportation/Fleet Manager