Case Study: InTek Freight & Logistics achieves 5-minute move processing and 30% year-over-year growth with MercuryGate TMS

InTek Freight & Logistics - Customer Case Study

InTek Freight & Logistics is a North American logistics service provider focused on door-to-door intermodal moves, where speed to quote and secure capacity directly affects win rates. Without an integrated system, agents had to consult multiple platforms and even make phone calls for drayage, a process that could take 10–15 minutes per move and undermine responsiveness to customers.

By using MercuryGate’s cloud-based TMS, InTek consolidated rate and capacity searches, real-time visibility, tendering and customer updates on a single platform. The TMS cut handling time to about five minutes per move, lowered labor costs, helped convert shippers from truck to rail, supported roughly 30% year-over-year growth, and provided automated updates that strengthen InTek’s competitive advantage.

InTek Freight & Logistics

Shelli Austin

President