Case Study: Comcast streamlines Xfinity home management with Mercury Intermedia

Comcast boosts Xfinity Home ratings to 4.5 stars with Mercury Intermedia

The customer Comcast sought to streamline its services and consolidate smart home and security features into a central hub for its users. They partnered with the vendor Mercury Intermedia to develop and maintain the comprehensive Xfinity app for iOS and Android, which integrated home automation, billing, and service management.

Mercury Intermedia provided a long-term development solution, working remotely alongside Comcast's team to ensure platform integration, technical reliability, and frequent app releases. This partnership resulted in significant growth for the Xfinity Home service, which saw active users increase from 250,000 to 1 million. The vendor also helped achieve a 30% decrease in app crashes and a rise in user ratings from 3 to 4.5 stars.

Comcast