Case Study: Kingfisher plc achieves 5,700% ROI and better compliance with Merchant Agency

Kingfisher plc achieves 5,700% ROI with Merchant Agency

Kingfisher plc, an international home improvement company, faced challenges with manual processes, errors, and stakeholder relations. They engaged Merchant Agency to streamline operations and improve vendor engagement through a digital transformation project.

Merchant Agency built an online tool to improve access to compliance literature and introduced new technology to create better communication channels. The solution improved engagement with over 1,000 global vendors and achieved a 5,700% ROI for Kingfisher by digitizing the process for sourcing sustainable packaging data.

Kingfisher plc