Case Study: Municipality of Rotterdam achieves smarter, more efficient procurement with Mercell

The Municipality of Rotterdam embraces a digital future

The Municipality of Rotterdam, the largest purchaser in the Netherlands, sought to manage its immense procurement volume more efficiently. Their challenge was to automate a highly complex administrative burden, centralize their purchasing processes across all departments, and ensure full compliance and data security throughout their tendering activities. To achieve this, they partnered with Mercell, utilizing its e-procurement software platform.

Mercell's solution provided a secure, centralized system for managing all European tenders and a dynamic purchasing system, which was integrated with the municipality's Oracle system to automate data entry and archiving. This integration, along with the development of robotic process automation, drastically reduced manual administrative tasks. The results included over 2,000 active tenders managed simultaneously, significant efficiency gains for their 50 buyers, and enhanced data security and objectivity. The ongoing strategic collaboration with Mercell also provided valuable consultancy and training, empowering the procurement team to focus on more strategic, high-value work.

Municipality of Rotterdam

Huub van Putte

Purchasing Team Leader