Case Study: Gelderse Vallei Hospital improves procurement transparency with Mercell

Raising employer involvement in procurement at Gelderse Vallei

Gelderse Vallei, a regional hospital, sought to increase transparency and involvement across its organization in its procurement and contract management processes. Its purchasing team faced challenges with unclear workflows, decentralized information stored in emails and Excel files, and a lack of organizational buy-in for new methods. To address this, the hospital partnered with Mercell and implemented its cloud-based software for procurement and contract management.

Mercell's solution provided a centralized platform for managing the entire purchasing file and contracts, which significantly increased transparency and ownership. The software’s automated notifications for expiring contracts and centralized document storage gave the purchasing department greater control, preventing incorrect invoicing and hidden costs. By implementing Mercell, the hospital professionalized its operations, established measurable KPIs for supplier performance, and became a model for other departments, leading to wider interest and adoption of the new procurement methods.

Gelderse Vallei

Remco Lagerweij

Senior Buyer