Case Study: River Island reduces checkout friction with Mercaux RFID Self-Checkout

River Island reduces checkout friction with Mercaux RFID self-checkout for 50% of transactions

River Island partnered with the vendor Mercaux to address challenges in their in-store checkout process. They sought to reduce friction in the transactional customer journey, minimize wait times by avoiding queues, and free up staff from fixed point-of-sale desks to better assist shoppers.

Mercaux implemented an RFID self-checkout solution to create a quick and efficient way to checkout. The results allowed River Island to redirect staff to the shop floor to improve customer experience. A key goal was for 50% of all transactions to pass through the new self-checkout system.

River Island