Case Study: Jigsaw boosts in-store conversion and omnichannel sales with Mercaux

Jigsaw boosts in-store conversion by 11.5% with Mercaux

Jigsaw, a fashion retailer, partnered with vendor Mercaux to undertake a digital transformation. Their challenge was to redefine the in-store shopping experience, empower their sales associates, and improve the process for online orders to capture potential lost sales.

Mercaux implemented its platform to provide sales associates with tools for sales assist, omnichannel fulfillment, and digital styling. The solution streamlined operations and empowered staff, leading to a markedly improved experience for both customers and employees. The implementation resulted in an 11.5% increase in in-store conversion and a 7% increase in omnichannel units per transaction in leading stores.

Jigsaw