Case Study: 12 STOREEZ enhances fitting room service and sales with Mercaux Digital Fitting Room

12 Storeez launches VIP self-service fitting rooms with Mercaux in 2020

The fashion retailer 12 Storeez partnered with vendor Mercaux to enhance their in-store digital transformation. Their challenge was to improve the customer experience within fitting rooms and streamline operations to positively impact key performance indicators.

Mercaux implemented its Digital Fitting Room solution, a self-service tool that allows customers to request additional sizes and new products directly from the fitting room. This solution from Mercaux surprised and delighted customers, streamlined store operations, and generated a sales uplift while improving conversion rates and optimizing inventory.

12 Storeez