Case Study: Villars achieves 100% digital skills management with Mercateam

Villars digitizes its skills management to anticipate the loss of know-how

Villars, a Swiss chocolatier, faced significant organizational challenges stemming from its rapid growth and high staff turnover. Their manual, paper-based system for managing employee skills and training was inefficient, inconsistent, and lacked visibility, making it difficult to preserve critical know-how. To address this, they partnered with Mercateam to completely digitalize their skills and authorization management processes.

The solution implemented by Mercateam provided a centralized, automated platform that replaced Excel files and paper documents. This allowed Villars to standardize training with formal assessments, automate alerts for expiring certifications, and gain real-time visibility into skills across teams. As a result, Mercateam helped Villars digitally map all skills within three months, eliminate redundant manual tracking, and improve operational versatility by anticipating key skill gaps.

Villars