Case Study: Shiseido gains 4 hours a week with Mercateam

Shiseido saves half a day per week with Mercateam by digitising its skills

Shiseido, a cosmetics company, faced challenges with complex scheduling and skills management at its Gien plant after a period of rapid growth. The industrial director, Sylvain Willem, explained that the team relied on numerous Excel files, requiring hours of manual adjustments each week. This process hampered agility and made it difficult to optimally allocate their 123 operators based on their 2100 skills. To address this, Shiseido called on Mercateam to digitalize its planning and competency management.

Mercateam implemented a digital platform to replace the Excel files, centralizing all skills data and enabling real-time, optimized assignment planning. The solution provided intelligent scheduling suggestions based on employee skills, saving division managers four hours per week. The results included a 34% increase in team versatility and, after two months, managers were 100% autonomous in using the Mercateam system, greatly improving operational agility.

Shiseido