Case Study: Back Up Trust scales life-changing mentoring and peer support with Mentorloop

Back Up Trust expands peer support to 397 connections with Mentorloop

Back Up Trust, a UK charity supporting those affected by spinal cord injuries, faced the challenge of scaling its vital peer mentoring program. Their previous manual process, managed with spreadsheets, was time-consuming and inefficient, making it difficult to demonstrate impact and secure funding. To overcome this, they implemented the mentoring software platform from Mentorloop.

Using Mentorloop, Back Up Trust automated its matching process and gained powerful tools for real-time reporting and sentiment tracking. This solution enabled the charity to scale its services significantly, resulting in 397 peer connections in 2024-25. The program achieved an 84% success rate in improving participants' coping strategies. Mentorloop provided the infrastructure for Back Up to expand its reach inclusively while freeing the team to focus on support rather than administration.

Back Up Trust