Case Study: SNCF Réseau scales GenAI adoption nationwide with Mendo

SNCF Réseau launches a first Mendo POC across all departments and the entire national scope

SNCF Réseau, the French railway infrastructure manager, faced the challenge of scaling its informal, manual approach to generative AI guidance. With a growing number of AI tools, it was complex for employees to understand and adopt the technology effectively. The company sought a solution to move beyond one-on-one meetings and workshops to a structured, nationwide rollout, leading them to partner with vendor Mendo.

Mendo provided a solution focused on simplicity and direct integration with Microsoft Copilot, which was already in use at SNCF Réseau. This made the tool easy to deploy, manage, and adopt across all departments and the entire national scope. The implementation allowed SNCF Réseau to transition from a craft-based method to a tooled, scalable program, fostering employee engagement through gamification. Mendo's accessible team and the seamless integration were key to launching a successful proof of concept designed to represent the company's full range of operations.

SNCF Réseau