Case Study: Zurich achieves faster, more accurate underwriting and £280,000+ annual efficiency savings with Mendix

Zurich Provides Indemnity Against Disruption

Zurich, a 146‑year‑old global insurer with over 6,000 UK employees and 4 million UK customers, faced digital disruption and needed to move faster to meet its strategic goals of customer centricity, simplification and innovation. A legacy terrorism underwriting app used by ~700 underwriters was slow, error‑prone, reliant on an outdated SQL Server and required strict quarterly reporting to reinsurer Pool Re—forcing risky workarounds and threatening data integrity under a traditionally Waterfall IT culture.

A new DevOps team adopted Agile and a Mendix low‑code platform to replatform the Terrorism Data Capture app in 12 weeks, eliminating manual re‑entry and improving data quality, and launched fast innovations like FaceQuote in 7 days. The changes delivered operational savings (~£280,000 per year for TDC), enabled broader product launches (STAG driving ~£5m additional revenue), much faster time‑to‑value and multi‑million‑pound business impact while fostering closer business‑IT collaboration.

Zurich

Barrington Clarke

DevOps Lead