Case Study: Van Berkel Logistics achieves faster, more accurate customer service order management with Mendix

Van Berkel Logistics and Nokavision Deliver Smart Customer Service Order Management Solution

Van Berkel Logistics, a family-owned container and bulk goods transporter in The Netherlands and Belgium, needed to replace slow, manual order processing and improve supply chain visibility. Working with Mendix and partner Nokavision, the company set out to digitize customer service order management and reduce reliance on email-based PDF handling and manual data entry.

Mendix helped deliver a smart, end-to-end Customer Service Order Management solution in just three months, using low-code and AI data capture to centralize shipment data, automate approvals, and flag exceptions. The result was faster, more accurate processing, better data quality, and the ability to handle more orders with the same staff, improving employee productivity and customer satisfaction.

Van Berkel Logistics

Michel van Dijk

Logistics Director