Case Study: Raben Group achieves a unified customer experience with Mendix

Streamlined Customer Experience Improves Business Agility

Raben Group, an international logistics provider handling millions of shipments across 15 countries, needed a more flexible digital approach to improve efficiency and create a unified customer experience. Its legacy Track and Trace system was rigid, country-specific, and fragmented across multiple transport systems, so Raben turned to Mendix low-code to rebuild it and support faster delivery of new customer-facing solutions.

Using Mendix, Raben launched a new Track and Trace app in just six months and has since built more than 30 applications, including the myRaben portal, myOrder, and myOffer. The result is a single login, integrated self-service experience with measurable impact such as 30,000 shipments registered daily, 100% data accuracy in order registration, and improved operational efficiency across the business.

Raben Group

Slawomir Pawlak

Chief Information Officer