Case Study: Sandd achieves streamlined reverse logistics and 5M annual returns processing with Mendix

Sandd Uses Mendix Platform to Implement Workflow App in 4 Weeks

Sandd, a Dutch mail distributor with over 100 local distribution centers, was struggling with a manual, high‑volume process for handling undeliverable and incorrectly addressed parcels. The daily workflow required hundreds of users to process millions of returned items and update customer records, and Sandd needed a scalable application that could integrate with existing systems and enforce return‑parcel workflows across the organization.

Working with Mendix and implementation partner Magnus Technology Solutions, Sandd built and deployed a fully integrated workflow app in just 4 weeks. The Mendix solution—featuring a keyboard‑optimized UI, integration with ERP, Microsoft Exchange and an operational database, and a 7‑million zip‑code lookup—now registers over 5 million returned items annually, is used by 200+ employees across 100+ centers, provides role‑based management reports, and streamlines processing while improving customer data quality.

Sandd

Co Konings

Manager Business Development & ICT, Sandd