Case Study: Openclaims achieves 25% cost savings and 40+ NPS in auto insurance claims processing with Mendix

Openclaims Reinvents Auto Insurance Claims Processing using Low-Code Development

Openclaims is an insurtech founded in 2015 to democratize and bring transparency to auto insurance claims handling, tackling a slow, opaque and costly process that inconveniences drivers, insurers and body shops. The challenge was to reduce customer effort and cost while enabling insurers and repairers to efficiently match on individual repair jobs based on capacity, expertise, lead time, price and quality.

Using Mendix low-code development, Openclaims built an auction-style platform where drivers upload photos and details, body shops bid, and insurers or customers pick the best match. The solution delivers a frictionless, trackable customer journey, enables rapid pilots and fast iteration, and has driven measurable impact: NPS scores above 40 and about 25% average savings on out-of-pocket claims costs versus traditional processes.

Openclaims