Case Study: Kuehne + Nagel achieves rapid e‑commerce agility and cuts delivery timelines from 9 months to 4 weeks with Mendix

Logistics Provider Tackles e-Commerce with Low-code ‘Middleware’ Apps

Kuehne + Nagel, the world’s largest freight forwarder with ~82,000 employees in over 100 countries, found its Contract Logistics function struggling to meet rapid, customized e‑commerce requirements. Their static warehouse management system made even small changes slow and risky—taking six to nine months—leaving customers and prospects demanding faster, more flexible solutions.

The company adopted low‑code to build middleware apps that sit between the WMS and client systems, enabling rapid customization and global reuse. Over four years they delivered 23 apps, cutting delivery timelines from nine months to four weeks (with typical changes in two weeks), improving warehouse visibility and same‑day fulfilment, and retaining and winning multiple Fortune 500 customers.

Kuehne + Nagel

Judith Potters

Customer Project Manager