Case Study: Nederlandse Spoorwegen achieves a centralized, time-saving railway maintenance platform with Mendix

Improving Maintenance Operations for the World’s 3rd Busiest Railway

Nederlandse Spoorwegen (NS), the Dutch state-owned railway that carries over 1.5 million passengers daily across a 6,800 km network, faced inefficiencies in managing planned and unplanned maintenance. Their legacy system scattered maintenance data across multiple sources, forcing staff to spend time tracking information instead of preparing and executing maintenance.

Working with a multidisciplinary DevOps team and Mendix developer Eline Bijkerk, NS built Gids — a centralized, user-friendly platform delivered in six months that consolidates maintenance information and automates repetitive tasks. The new tool gives staff faster access to critical data, improves user experience and employee satisfaction, saves time for maintenance teams, and allows more focus on work that keeps passengers safe.

Nederlandse Spoorwegen