Case Study: HTM achieves 60% faster development and greater employee efficiency with Mendix

HTM Achieves 60% Faster Development, Transforming Employee Efficiency and Transportation Management

HTM Personenvervoer NV (HTM), the public transport operator serving more than 800,000 passengers in The Hague, needed to modernize its IT landscape after years of backlogs, scattered SaaS tools, and slow development cycles. To support a broader IT transformation, HTM chose Mendix as its strategic low-code platform to improve governance, speed, and collaboration between business and IT.

With Mendix, HTM built more than 15 applications, including MyHTM for employee communications and internal workflows, plus solutions for maintenance diagnostics and OVPay payment processes. The results include 60% faster development, nearly 100% employee adoption for MyHTM across 2,400 staff, major reductions in manual work, and faster delivery of critical services that improved efficiency and customer experience.

HTM

Paul van den Heuvel

Chief Information Officer