Case Study: Gowling WLG achieves digitalized client service and automated legal workflows with Mendix

Gowling WLG Differentiates Client Service Through Digitalization

Gowling WLG, a top-100 international law firm with more than 1,400 lawyers across Canada, the UK, Europe, the Middle East and Asia, faced inefficient, paper-heavy client processes. Managing instruction documents for clients like Network Rail produced massive amounts of paperwork, clients repeatedly requested documents by phone and email, and legacy .NET portals were hard to iterate, slowing response times and limiting service innovation.

The firm moved to Mendix low-code and a product-driven delivery model led by senior developer Ben Randall, building secure client portals and apps such as DevalApp and Archway with integrations to Contract Express, the property management system and Apigee. These solutions automated instruction tracking, enabled client self-service, accelerated responses, helped win The Arch Company contract, and unlocked rapid application development—improving collaboration, security and overall client satisfaction.

Gowling WLG

Ben Randall

Senior Software Developer