Case Study: Eurofiber achieves streamlined online ordering and reduced sales-support load with Mendix

Eurofiber Automates Customer Acquisiton Processes with Low-Code

Eurofiber, a growing Netherlands-based fiber-optic network provider serving the Netherlands, Belgium and Germany, faced a shift to a high-volume, lower-deal-size telecom market that increased sales-support costs and strained communications across its expanding channel network. To improve profitability and customer experience, Eurofiber needed a user-friendly online ordering portal with real-time integration into its central systems (Exact Synergy/Globe and Cocon) and a look-and-feel consistent with its website.

Using Mendix and an agile, three-phase on‑prem development approach, Eurofiber implemented an Online Channel Portal that lets customers and partners order without sales‑support intervention and receive instant service and order-status updates. The solution reduced pressure on sales support, enabled more than 20,000 automated zip-code checks that had previously been done by phone and email, and set Eurofiber on course to capture the majority of orders through the portal, improving operational agility and scalability.

Eurofiber

Egon Kosters

IT Services Manager, Eurofiber