Case Study: enercity boosts district heating productivity with Mendix

enercity boosts productivity 10-20% with Mendix

enercity, a major German energy provider, faced significant challenges due to a lack of a centralized CRM system for its exploding district heating business. Their resource-heavy, manual workflows from emails and spreadsheets lacked visualization and customization, slowing response times and hindering strategic planning as customer inquiries grew from 60 to over 2,000 per year. They turned to the Mendix low-code platform to build a flexible and scalable solution.

Using Mendix, a custom Heating Sales App was developed in just six months by two developers. The solution centered on an interactive map that provided a unified view of the network, instantly checking customer eligibility and streamlining the entire sales process. This resulted in a 10-20% improvement in productivity for the sales team. Mendix became the digital backbone for the company, enabling the development of eight connected applications that improved transparency, reduced errors, and accelerated processing times across sales, partner, and grid operations.

Enercity