Case Study: DSI achieves the world’s first secure, automated complaints system for bankers in two months with Mendix

DSI Builds Trust in Financial Services by Automating Complaint Management

DSI Foundation was asked to operate the new disciplinary complaints process created by a Dutch law effective April 1, 2015, which required handling complaints against bankers under the Banker’s Oath. With a fixed two-month deadline to deliver a first-release, turnkey web application (www.tuchtrechtbanken.nl), DSI had to build an extremely secure, easy-to-use system that integrated with external systems despite no prior global precedent for such an application.

DSI ran a careful procurement and partnered with Mendix and ManSystems, using Agile sprints to rapidly iterate and deliver the solution on time and on budget. The launched system provides end-to-end complaint handling, strict role-based access controls and audited interfaces, easy configuration for administrators, and monitoring tools for processing times—strengthening security, accessibility and public trust while enabling independent, efficient case management.

DSI

René Ruurda

Manager Operations