Case Study: Siemens Global Business Services achieves 4x faster app delivery and 67% faster freight-claim processing with Mendix

Democratizing App Development with Siemens Global Business Services

Siemens Global Business Services (GBS), the shared-services arm of Siemens that supports finance, HR, supply chain and other functions for a global company of 380,000 employees, faced aging, fragmented software (more than 60 SAP instances) that forced staff to switch between tools, perform manual and redundant tasks, and work with murky data. GBS needed user‑centric applications to simplify processes, increase transparency and speed up operations across its global delivery centers.

Using the Mendix low‑code platform, GBS built a Freight Claim Management app in six weeks with a small agile team, centralizing claims, enabling easy filtering and partner communication, and cutting claim analysis and communication time by 67%. The solution was delivered 4x faster than expected, produced a multi‑million‑euro impact (claims >€1M over two years), achieved a 2,400% ROI, won internal recognition, and became the foundation for a growing Mendix App Factory and global community of “Makers” delivering dozens more apps.

Siemens